Whitehead Essentials of Nursing Leadership & Management ,6th Edition by Sally A. Weiss, Ruth M. Tappen T -est Bank

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Whitehead Essentials of Nursing Leadership & Management ,6th Edition by Sally A. Weiss, Ruth M. Tappen T -est Bank

Chapter 2: Manager

 

 

 

MULTIPLE CHOICE

 

 

 

  1. The role of the manager includes:
  2. Interpersonal, informational, and decisional actions.
  3. Extroverted personality, hidden agenda, and personal gain.
  4. Introversion, asking questions, and inability to take action.
  5. Extreme prejudice, being unknowledgeable, and being uncaring.

 

ANS: A

Chapter 2: Manager

 

 

 

  1. Sally meets with all the staff to get input on the governance of the unit. Her management style is most likely:
  2. Autocratic.
  3. Participative.
  4. Directive.
  5. Permissive.

 

ANS: B

Chapter 2: Manager

 

 

 

  1. During a code, Sue begins giving orders to the staff. Her management style at this time is:
  2. Nondirective.
  3. Permissive.
  4. Controlling.
  5. Participative.

 

ANS: C

Chapter 2: Manager

 

 

 

  1. An example of a human relations–oriented manager is one who:
  2. Motivates employees to work to their highest potential.
  3. Uses control rather than guidance.
  4. Assumes close supervision over staff development.
  5. Implements punishment rather than rewards.

 

ANS: A

Chapter 2: Manager

 

 

 

  1. Which of the following qualities would be detrimental to effective nursing management?
  2. Leadership
  3. Clinical expertise
  4. Business sense
  5. Minimum communication

 

ANS: D

Chapter 2: Manager

 

 

 

  1. Michelle believes that her employees operate from the theory Y philosophy. Based on this, how would she assist them in developing a scheduling plan for the unit?
  2. Send a completed schedule for 2 months out over e-mail.
  3. Ask for a committee of volunteers to develop the schedule.
  4. Meet with each employee to get his or her input about the best scheduling plan.
  5. Delegate scheduling to her assistant nurse manager.

 

ANS: C

Chapter 2: Manager

 

 

 

  1. Nancy has been working as an RN in acute care for 4 months. She has been offered the evening supervisor position at a local nursing home. The salary is attractive. What should be her main consideration prior to accepting this position?
  2. Her clinical expertise, business sense, and leadership skills
  3. Staffing ratios and number of RNs on the evening shift
  4. Vacation, sick time, and tuition reimbursement
  5. Mission and philosophy of the facility

 

ANS: A

Chapter 2: Manager

 

 

 

  1. Which of the following actions would be typical for a manager who adheres to the scientific management approach?
  2. Reads research studies on management
  3. Stays in touch with his or her feelings
  4. Carefully works out the time each patient care task should take
  5. Allows staff to develop and enforce their own holiday schedule

 

ANS: C

Chapter 2: Manager

 

 

 

  1. Servant leadership is best described as:
  2. An “employees first” attitude.
  3. An emphasis on serving the patient.
  4. A laissez-faire approach.
  5. Multitasking as much as possible.

 

ANS: A

Chapter 2: Manager

 

 

 

  1. Which of the following is an example of the decisional activities of a manager?
  2. Providing leadership
  3. Encouraging continuing education
  4. Coaching employees
  5. Completing staff evaluations

 

ANS: D

Chapter 2: Manager

 

 

 

  1. What is the “essence” of management?
  2. Providing close supervision
  3. Getting work done through others
  4. Constant monitoring of unit expenses
  5. Developing staff

 

ANS: B

Chapter 2: Manager

 

 

 

  1. A new graduate has been offered a nurse manager position. What is the graduate’s best response?
  2. “Thank you, but I’m not ready to be a manager.”
  3. “When can I start?”
  4. “What is the starting salary?”
  5. “Tell me what the benefits of the position are.”

 

ANS: A

Chapter 2: Manager

 

 

 

  1. Which of the following is an example of the interpersonal responsibilities of a manager?
  2. Performing job analysis and redesign
  3. Hiring new employees
  4. Speaking on behalf of unit staff
  5. Resolving conflict

 

ANS: D

Chapter 2: Manager

 

 

 

  1. Which of the following is an example of the informational responsibilities of a nurse manager?
  2. Reporting the unit’s major accomplishments of the past year
  3. Preparing the annual budget for the unit
  4. Distributing year-end bonuses
  5. Resolving a stalemate with unionized employees

 

ANS: A

Chapter 2: Manager

 

 

 

  1. Which of the following statements reflect a theory X approach?
  2. “My staff really care about their patients.”
  3. “People will do as little work as they can get away with.”
  4. “Nurse managers should treat unit staff as individuals.”
  5. “Sometimes it is necessary to threaten to fire a staff member.”

 

ANS: B

Chapter 2: Manager

 

Chapter 8: Dealing With Problems and Conflicts

 

 

 

MULTIPLE CHOICE

 

 

 

  1. In dealing with conflict, it is important to approach it in a(n):
  2. Competitive manner.
  3. Destructive manner.
  4. Cooperative manner.
  5. Ambivalent manner.

 

ANS: C

Chapter 8: Dealing With Problems and Conflicts

 

 

 

  1. Conflict can occur when there is:
  2. A decrease in workloads.
  3. Acceptance of cultural differences.
  4. A secure work environment.
  5. Tension between groups.

 

ANS: D

Chapter 8: Dealing With Problems and Conflicts

 

 

 

  1. When issues and problems arise that cannot be resolved through discussion, the next step might be:
  2. Negotiation.
  3. Discussion.
  4. Problem-solving.
  5. Arguments.

 

ANS: A

Chapter 8: Dealing With Problems and Conflicts

 

 

 

  1. Creativity is especially important in which phase of problem-solving?
  2. Identifying the issue
  3. Generating possible solutions
  4. Evaluating the solutions
  5. Implementing the solution

 

ANS: B

Chapter 8: Dealing With Problems and Conflicts

 

 

 

  1. Problem-solving used in the nurse-client relationship is known as:
  2. Case management.
  3. Nursing process.
  4. Evaluation techniques.
  5. Remediation theory.

 

ANS: B

Chapter 8: Dealing With Problems and Conflicts

 

 

 

  1. What is the goal of conflict management?
  2. A conflict-free workplace
  3. Resolving conflicts
  4. Avoiding conflicts at any cost
  5. Problem reduction

 

ANS: B

Chapter 8: Dealing With Problems and Conflicts

 

 

 

  1. Problem resolution, as opposed to negotiation, is appropriate in which of the following situations?
  2. Complex, widespread disagreement
  3. Highly charged situation
  4. Political issue
  5. Interpersonal misunderstanding

 

ANS: D

Chapter 8: Dealing With Problems and Conflicts

 

 

 

  1. Ground rules are set during a negotiation in order to:
  2. Prevent escalation of the conflict.
  3. Restrict freedom of discussion.
  4. Clarify the source of the conflict.
  5. Reduce formality.

 

ANS: A

Chapter 8: Dealing With Problems and Conflicts

 

 

 

  1. The best indication that a conflict is resolved is when:
  2. Everyone falls silent.
  3. The group that was correct is the winner.
  4. Issues remain a concern.
  5. Everyone is satisfied with the solution.

 

ANS: D

Chapter 8: Dealing With Problems and Conflicts

 

 

 

  1. Collective bargaining is best described as:
  2. An informal problem-solving process.
  3. A generally informal process involving all staff members.
  4. A formal procedure governed by labor laws.
  5. Focused on interpersonal relationships.

 

ANS: C

Chapter 8: Dealing With Problems and Conflicts

 

 

 

  1. Which of the following situations may cause moral distress for the new graduate?
  2. A CNA checks off care that was not given
  3. Patients are asked to provide consent without explanation of the procedure
  4. Staff are taking long breaks and then requesting payment for overtime
  5. All of the above

 

ANS: D

Chapter 8: Dealing With Problems and Conflicts

 

 

 

  1. The most common source of incivility to new graduates are:
  2. Co-workers.
  3. Supervisors.
  4. Physicians.
  5. CNAs.

 

ANS: A

Chapter 8: Dealing With Problems and Conflicts

 

 

 

  1. Bullying of a new graduate is best described as:
  2. Harmless hazing of the newcomer.
  3. A group vs. group conflict.
  4. Potentially devastating.
  5. Usually well deserved.

 

ANS: C

Chapter 8: Dealing With Problems and Conflicts

 

 

 

  1. Moral distress is best described as:
  2. A rare phenomenon in health care.
  3. A violation of professional ethics.
  4. A common occurrence during collective bargaining negatives.
  5. A union generated management-labor conflict.

 

ANS: B

Chapter 8: Dealing With Problems and Conflicts

 

 

 

  1. Why do some nurses consider it unprofessional to become a member of union?
  2. Membership is too expensive
  3. Unions are anti-professional
  4. Strikes may affect ability to provide high quality care
  5. All of the above

 

ANS: C

Chapter 8: Dealing With Problems and Conflicts

 

Chapter 14: Looking to the Future

 

 

 

MULTIPLE CHOICE

 

 

 

  1. The significant contributions of nurses as promoted by the TriCouncil did not include which of the folloinwg?
  2. Nurses as resource people
  3. Nurses as health-care coordinators
  4. Nurses as expert practitioners
  5. Nurses as physician extenders

 

ANS: D

Chapter 14: Looking to the Future

 

 

 

  1. The nursing profession does not regulate itself through which of the following?
  2. The Code for Nurses
  3. The American Nurses Association
  4. The Standards of Clinical Nursing Practice
  5. The Nurse Practice Act

 

ANS: B

Chapter 14: Looking to the Future

 

 

 

  1. In which year did the ANA recommend that the minimum preparation for beginning professional nursing practice be a baccalaureate degree?
  2. 1955
  3. 1965
  4. 1985
  5. 1995

 

ANS: B

Chapter 14: Looking to the Future

 

 

 

  1. The international nursing honor society is called:
  2. The National League for Nursing.
  3. The American Nursing Society.
  4. The Nursing Education Coalition.
  5. Sigma Theta Tau.

 

ANS: D

Chapter 14: Looking to the Future

 

 

 

  1. The ANA provides its members with all but which of the following benefits?
  2. Health insurance
  3. Scholarships to beginning students
  4. Continuing education courses
  5. Lobbyists for nurses in governmental issues

 

ANS: B

Chapter 14: Looking to the Future

 

 

 

  1. Studying the history of nursing is important because it helps us:
  2. Appreciate our professional heritage.
  3. Understand how nursing developed as a profession.
  4. Avoid making the same mistakes over and over again.
  5. All of the above

 

ANS: D

Chapter 14: Looking to the Future

 

 

 

  1. Which of the following organizations is most concerned with nursing education?
  2. National Institute of Nursing Research
  3. American Nurses Association
  4. National League for Nursing
  5. The Red Cross

 

ANS: C

Chapter 14: Looking to the Future

 

 

 

  1. Which of the following best describes the present U.S. health-care system?
  2. Sick and broken
  3. The best in the world by all measures
  4. Providing universal health insurance coverage
  5. Efficient, effective, and caring

 

ANS: A

Chapter 14: Looking to the Future

 

 

 

  1. Which of the following organizations focus on nursing research?
  2. NINR
  3. NSNA
  4. NADONA
  5. CAPNA

 

ANS: A.

Chapter 14: Looking to the Future

 

 

 

  1. Health care in the United States is best described as
  2. Well-coordinated.
  3. Affordable.
  4. Universally available.
  5. Fragmented.

 

ANS: D

Chapter 14: Looking to the Future

 

 

 

  1. What image of nurses do most members of the public have?
  2. Trustworthy
  3. Oversupply
  4. Younger and poorly educated
  5. Powerful and outspoken

 

ANS: A

Chapter 14: Looking to the Future

 

 

 

  1. Access to health care in the United States is most difficult for which group?
  2. Rural and poor
  3. Employed
  4. Over age 65
  5. All of the above

 

ANS: A

Chapter 14: Looking to the Future

 

 

 

  1. Which of the following organizations focuses on associate degree programs?
  2. NINR
  3. NOADN
  4. NSNA
  5. AACN

 

ANS: B

Chapter 14: Looking to the Future

 

 

 

  1. Which of the following is the most important reason to join a professional specialty organization?
  2. Increase the membership numbers
  3. Pay membership dues
  4. Support other members
  5. Stay informed of trends in your field

 

ANS: D

Chapter 14: Looking to the Future

 

 

 

  1. Which of the following is a provision of the Affordable Care Act?
  2. Elimination of the pre-existing condition clause
  3. Creation of accountable care organizations
  4. Movement of all nursing education to the graduate level
  5. A and B

ANS: D

Chapter 14: Looking to the Future

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