Test Bank For Looking Out Looking In 14th Edition By Adler

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Looking Out Looking In 14th Edition By Adler –
Test Bank

 

SAMPLE QUESTIONS

 

Test Bank

CHAPTER 1

A FIRST LOOK AT INTERPERSONAL COMMUNICATION

 

  1. Chapter One indicates that effective interpersonal communication is strongly linked to good health, social happiness and career success.

            Answer: T                                 Type: T                              Pages: 4–7                                       Knowledge

 

  1. The only way we learn who we are is through communication.

                    Answer: T                         Type: T                              Pages: 5-6                                        Knowledge

 

  1. A lack of social relationships may affect physical health and life span as dramatically as smoking or a lack of physical activity.

                    Answer: T                         Type: T                              Page: 5                                              Knowledge

 

  1. The ability to speak and listen effectively can mean the difference between succeeding and failing in a job.

                    Answer: T                         Type: T                              Pages: 7-8                                        Knowledge

 

  1. Shared understanding and clarity are the most important goals in achieving successful communication.

                    Answer: F                         Type: T                              Page: 17                                           Knowledge

 

  1. The major difference between impersonal communication and interpersonal communication is the number of people involved.

                    Answer: F                         Type: T                              Pages: 12-13                                   Analysis

 

  1. An older professor who forgets what it was like to be a student when he teaches is an example of how differing environments in the classroom can make understanding difficult.

                    Answer: T                         Type: T                              Page: 10                                           Comprehension

 

  1. Communication competence is a trait that people either possess or lack.

                    Answer: F                         Type: T                              Pages: 23, 26                                  Knowledge

 

  1. Just as judges instruct juries to disregard some statements made in court, we can reverse or erase the effects of communication interactions in everyday life.

                    Answer: F                         Type: T                              Page: 16                                           Comprehension

  1. There is no such thing as the “same” message; words and behaviors are different each time they are spoken or performed.

                    Answer: T                         Type: T                              Page: 16                                           Knowledge

 

  1. It is impossible to repeat the same communication event.

                    Answer: T                         Type: T                              Page: 16                                           Knowledge

 

  1. The transactional model of communication suggests that communicators usually send and receive messages simultaneously.

                    Answer: T                         Type: T                              Page: 9                                              Knowledge

 

  1. The transactional model represents communication as static—more like a gallery of still photographs than a motion picture film.

                    Answer: F                         Type: T                              Pages: 7-11                                     Comprehension

 

  1. We are not communicating when we remain silent.

                    Answer: F                         Type: T                              Pages: 15-16                                   Comprehension

 

  1. Socially isolated people are much more likely to die prematurely than those with strong social ties.

                    Answer: T                         Type: T                              Page: 5                                              Knowledge

 

  1. Transactional communication may be compared to dancing due to the involvement needed by each partner.

                    Answer: T                         Type: T                              Page: 11                                           Knowledge

 

  1. According to your text, impersonal communication should always be avoided.

                    Answer: F                         Type: T                              Pages: 12-13                                   Comprehension

 

  1. According to your text, effective communicators are able to establish warm relationships with everyone they encounter.

                    Answer: F                         Type: T                              Pages: 22–23                                  Analysis

 

  1. Your text argues that it is important to react in unique ways to every person we meet and respond to each as a unique individual.

                    Answer: F                         Type: T                              Pages: 23-24                                   Comprehension

 

  1. Communication, as the term is used in your text, consists only of messages that a sender deliberately conveys.

                    Answer: F                         Type: T                              Page: 15                                           Comprehension

 

  1. It’s impossible to stop communicating.

                    Answer: T                         Type: T                              Pages: 15-16                                   Knowledge

 

  1. Of the communication models described in your text, the linear model most accurately describes the interpersonal communication process.

                    Answer: F                         Type: T                              Pages: 8-11                                     Comprehension

 

  1. We disclose more to people in interpersonal relationships than in impersonal ones.

                    Answer: T                         Type: T                              Page: 14                                           Knowledge

 

  1. Too much communication can have negative outcomes.

                    Answer: T                         Type: T                              Page: 17                                           Knowledge

  1. As the text points out, your goal should be to become a perfect communicator.

                    Answer: F                         Type: T                              Page: 26                                           Comprehension

 

  1. All you need to develop good communication skills is common sense.

                    Answer: F                         Type: T                              Pages: 24-25                                   Analysis

 

  1. Dyadic communication is communication involving two people.

                    Answer: T                         Type: T                              Page: 12                                           Knowledge

 

  1. When people communicate, they are often both senders and receivers of messages at the same time.

                    Answer: T                         Type: T                              Page: 9                                              Knowledge

 

  1. Feeling sad when a close friendship changes or ends is an indicator that interpersonal relationships are irreplaceable.

                    Answer: T                         Type: T                              Page: 12                                           Knowledge

 

  1. According to your text, your goal should be to have as many interpersonal communication experiences as possible.

                    Answer: F                         Type: T                              Page: 14                                           Comprehension

 

  1. According to your text, the axiom “the more communication the better” is true.

                    Answer: F                         Type: T                              Page: 17                                           Knowledge

 

  1. Your text promises that if you communicate skillfully enough, you should be able to solve every problem you encounter.

                    Answer: F                         Type: T                              Page: 18                                           Knowledge

 

  1. In impersonal communication we treat others as unique individuals.

                    Answer: F                         Type: T                              Page: 12                                           Knowledge

 

  1. Fortunately, just knowing about a communication skill makes us able to put it into practice.

                    Answer: F                         Type: T                              Pages: 24-25                                   Comprehension

 

  1. Almost all verbal messages have a content dimension as well as convey relational information.

                    Answer: T                         Type: T                              Pages: 16-17                                   Comprehension

 

  1. Research has shown that communicating through social media has had an overall negative effect on interpersonal relationships.

                    Answer: F                         Type: T                              Pages: 18-22                                   Comprehension

 

  1. Electronic communication does not serve as a replacement for face-to-face relationships.

                    Answer: T                         Type: T                              Page: 18                                           Knowledge

 

  1. The asynchronous nature of social media provides convenient opportunities for us to be in touch with people in our busy lives.

                    Answer: T                         Type: T                              Page: 20                                           Comprehension

 

  1. Living in a multicultural world has affected our need for different ways of communicating.

                    Answer: T                         Type: T                              Page: 27                                           Comprehension

 

  1. Occupation and sexual orientation are types of co-cultures.

                    Answer: T                         Type: T                              Page: 28                                           Knowledge

  1. Communicating successfully with people from different cultural backgrounds only requires using the same exact elements of competence we use with people in our own country.

                    Answer: F                         Type: T                              Pages: 27-30                                   Comprehension

 

  1. Judging others because of cultural differences may negatively effect our communication with them.

                    Answer: T                         Type: T                              Page: 27                                           Knowledge

 

  1. Your text defines communication competence as effective communication where one’s goals are achieved in a way that, ideally and in most cases, maintains or enhances the relationship in which it occurs.

                    Answer: T                         Type: T                              Page: 22                                           Knowledge

 

  1. A competent communicator will choose the same way of responding to others, no matter what the situation, if the response was successful in the past.

                    Answer: F                         Type: T                              Pages: 23-24                                   Knowledge

 

  1. Seeing a situation from multiple points of view is called self-monitoring.

                    Answer: F                         Type: T                              Page: 26                                           Knowledge

 

  1. An environment refers only to the physical location where someone is when communicating.

                    Answer: F                         Type: T                              Pages: 9-10                                     Knowledge

 

  1. Communication competence seeks to be either effective or appropriate.

                    Answer: F                         Type: T                              Page: 22                                           Comprehension

 

  1. Disinhibition is one of the challenges presented by social media.

                    Answer: T                         Type: T                              Pages: 21-22                                   Knowledge

 

  1. The principle “communication is irreversible” doesn’t apply to communication through social media because we can physically delete our posts.

                    Answer: F                         Type: T                              Pages: 16, 22                                  Synthesis

 

  1. Acquiring as many “friends” as we can on social media sites such as Facebook and Twitter ensures that we will have many qualitatively interpersonal relationships.

                    Answer: F                         Type: T                              Page: 14                                           Comprehension

 

  1. According to the authors, people who are well-acquainted are less likely to misunderstand each other than relative strangers.

                    Answer: F                         Type: T                              Page: 17                                           Knowledge

 

  1. Studies show that poor communication was the root of over 60 percent of reported medical errors that led to serious physical injury, psychological trauma, and even death.

                    Answer: T                         Type: T                              Page: 7                                              Knowledge

 

  1. Some research shows that acquiring a higher education can increase your chances of developing larger and more diverse social networks.

                    Answer: T                         Type: T                              Page: 6                                              Knowledge

 

  1. Social isolation is so undesirable that prisoners of war have reported that they would rather “have the worst companion than no companion at all.”

                    Answer: T                         Type: T                              Page: 5                                              Knowledge

 

  1. Communication via social media can increase the quantity but not the quality of our relationships.

                    Answer: F                         Type: T                              Pages: 18-20                                   Analysis

 

  1. Although many scholars disagree about the definition of communication, most would agree that communication centers around using messages to generate meaning.

                    Answer: T                         Type: T                              Page: 7                                              Knowledge

 

  1. A growing body of research is decidedly proving that social media is a growing threat to the quality of interpersonal relationships.

                    Answer: F                         Type: T                              Pages: 18-20                                   Knowledge

 

  1. When we communicate for pleasure, affection, companionship, escape, relaxation or control, we are satisfying our identity needs.

                    Answer: F                         Type: T                              Page: 6                                              Comprehension

 

  1. According to Chapter One, all of the following are attributes needed to communicate successfully with people from different cultures except
  2. motivation
  3. tolerance for ambiguity
  4. friendliness
  5. open-mindedness
  6. knowledge and skill

                    Answer: c                         Type: M                             Pages: 27-30                                   Knowledge

 

  1. In Chapter One, sociolinguist Deborah Tannen claims that
  2. electronic mail can deepen the quality of relationships.
  3. electronic mail makes interpersonal communication more impersonal.
  4. everyone prefers face to face communication rather than electronic mail.
  5. relationships cannot be maintained using electronic mail.
  6. all of the above are claimed by Tannen.

                    Answer: a                         Type: M                             Page: 20                                           Knowledge

 

  1. In the Looking at Diversity reading in Chapter One, Igor Ristic says that effective intercultural communication
  2. means understanding which customs are “right” and “wrong.”
  3. is only achieved if one is able to visit at least a dozen different countries.
  4. is achieved through judging others’ behavior by our own cultural standards.
  5. means making sure to maintain a large space bubble when seated with another person.
  6. involves being aware of various cultural norms and adapting our communication.

                    Answer: e                         Type: M                             Pages: 27-30                                   Synthesis

 

  1. Psychologist Abraham Maslow suggests that the most basic human needs
  2. are invented by other psychologists.
  3. must be satisfied before we concern ourselves with other ones.
  4. are proof that animals ascended from lower animal forms.
  5. prove the existence of a superior being.
  6. are generated by others in interpersonal interaction.

                    Answer: b                         Type: M                             Page: 7                                              Knowledge

 

 

 

  1. All of the following elements are included in the transactional communication model introduced in Chapter One except
  2. message.
  3. environment.
  4. channel.
  5. sender.
  6. noise.

                    Answer: d                         Type: M                             Page: 9                                              Knowledge

 

  1. All of the following are involved in learning to perform communication skills effectively except
  2. awareness.
  3. prowess.
  4. awkwardness.
  5. skillfulness.
  6. integration.

                    Answer: b                         Type: M                             Page: 25                                           Knowledge

 

  1. The environments that communicators occupy are
  2. fields of experience that affect how they understand others’ behavior.
  3. gaps that make common understanding impossible.
  4. the places where they stand or sit when they communicate.
  5. the attitudes they have about nature.
  6. the space that they require to communicate effectively.

                    Answer: a                         Type: M                             Page: 10                                           Knowledge

 

  1. “Decoding” is the process whereby
  2. we put our thoughts into words.
  3. we make sense out of the messages sent by others.
  4. we engage others in conversation.
  5. we choose the appropriate way to send messages.
  6. we create new ways of teaching reading and communication to children.

                    Answer: b                         Type: M                             Page: 8                                              Knowledge

 

  1. Strategies you can use to develop a more mindful and competent style of intercultural communication include
  2. reading.
  3. passive observation.
  4. self-disclosure.
  5. talking to experts.
  6. all of the above.

                    Answer: e                         Type: M                             Page: 30                                           Knowledge

 

  1. Almost all messages have
  2. a content dimension.
  3. a relational dimension.
  4. both content and relational dimensions.
  5. no dimensions unless the communicators intend them to.

                    Answer: c                         Type: M                             Pages: 16-17                                   Comprehension

 

 

  1. Which of the following factors might contribute to different environments?
  2. experience
  3. age
  4. income level
  5. ethnic group
  6. all of the above

                    Answer: e                         Type: M                             Page: 10                                           Knowledge

 

  1. What health threats can result from a lack of close relationships?
  2. more likely to experience a higher rate of accidents
  3. more susceptible to the common cold
  4. more likely to die prematurely
  5. b and c
  6. all of the above

                    Answer: d                         Type: M                             Page: 5                                              Knowledge

 

  1. The three types of noise that can block communication are
  2. loud, moderate, and soft.
  3. mass communicational, personal, and transactional.
  4. external, physiological, and psychological.
  5. sociological, psychological, and communicational.
  6. linear, interactional, and transactional.

                    Answer: c                         Type: M                             Page: 10                                           Knowledge

 

  1. Skillful, integrated communicators are characterized by
  2. a conscious focus on communicating effectively.
  3. a greater degree of sociability.
  4. communicating competently without needing to think constantly about how to behave.
  5. exposure to a wide range of communication styles.
  6. others helping them out.

                    Answer: c                         Type: M                             Page: 25                                           Comprehension

 

  1. Research has shown that competent communicators achieve effectiveness by
  2. using the same types of behavior in a wide variety of situations.
  3. developing large vocabularies.
  4. apologizing when they offend others.
  5. giving lots of feedback.
  6. adjusting their behaviors to the person and situation.

                    Answer: e                         Type: M                             Pages: 23-26                                   Synthesis

 

  1. An interpersonal relationship differs from an impersonal one because
  2. we share our thoughts and feelings with each other.
  3. the other person’s life affects ours.
  4. we are sad when the relationship changes or ends.
  5. we find the time spent in the relationship rewarding.
  6. all of the above.

                    Answer: e                         Type: M                             Pages: 12-15                                   Knowledge

 

 

 

  1. Which of the following is an inaccurate description of communication?
  2. Communication is unrepeatable.
  3. Meanings are in words.
  4. Communication is irreversible.
  5. It’s impossible not to communicate.

                    Answer: b                         Type: M                             Pages: 15-18                                   Comprehension

 

  1. You want to let a close friend know how much she/he means to you in a way that is sincere and doesn’t embarrass either of you. Following the advice on communication competence in your text, you would
  2. follow the approach that you saw another friend use successfully, assuming it would work for you.
  3. avoid sending any message until you were sure it would be well received.
  4. try to follow exactly the approach you used successfully with others in the past.
  5. react in the way that first occurred to you.
  6. consider a variety of alternatives, choosing the one that you think will be most successful under these circumstances.

                    Answer: e                         Type: M                             Pages: 23-24                                   Evaluation

 

  1. Maslow’s hierarchy of needs is important to the study of interpersonal communication because
  2. we all have needs.
  3. we can’t understand our needs without communication.
  4. communication is usually necessary to meet each level of need.
  5. communication was Maslow’s greatest need.
  6. the need for communication is the sixth “hidden” need.

                    Answer: c                         Type: M                             Page: 7                                              Comprehension

 

  1. Noise in the communication process is
  2. more than one communicator talking at a time.
  3. the nonverbal behaviors that accompany communication.
  4. the process of maintaining direct eye contact or not.
  5. the process of translating thoughts into words.
  6. any force that interferes with effective communication.

                    Answer: e                         Type: M                             Pages: 8, 10                                     Knowledge

 

  1. Which of the following is most clearly an example of qualitatively interpersonal communication?
  2. Aubre buys a sweater from a sales clerk.
  3. Rich invites the team to a party.
  4. Royce asks his friend Jane about her sick child.
  5. Aasim pleads for the class to vote.
  6. Georgina chats with the mailman.

                    Answer: c                         Type: M                             Pages: 12-15                                   Analysis

 

 

 

  1. The transactional model of communication is considered a more accurate model than previous ones because
  2. people send and receive messages simultaneously.
  3. we cannot isolate a single “act” of communication from the event that came before and after it.
  4. the communication created results from the way partners interact.
  5. none of the above.
  6. all of the above.

                    Answer: e                         Type: M                             Pages: 9-11                                     Knowledge

 

  1. The authors describe some of the social needs we strive to fulfill by communicating as
  2. encoding and decoding.
  3. control and affection.
  4. empathy and sympathy.
  5. talking and listening.
  6. communicating both verbally and nonverbally.

                    Answer: b                         Type: M                             Page: 6                                              Comprehension

 

  1. Some of the characteristics that make relationships more interpersonal than impersonal are
  2. frequency and proximity of communication.
  3. quantity over quality.
  4. how important the content of talk is to both of you.
  5. uniqueness, irreplaceability, and interdependence.

                    Answer: d                         Type: M                             Pages: 12-15                                   Comprehension

 

  1. Integrated communicators express themselves in skillful ways because
  2. their communication is a self-conscious act.
  3. they have had more experience.
  4. they have internalized effective behavior.
  5. skills are basic to communication.
  6. others help them out.

                    Answer: c                         Type: M                             Page: 25                                           Comprehension

 

  1. Effective communicators have been found to
  2. have a consistent set of five behaviors they can call up at will.
  3. have a wide range of behaviors from which to choose.
  4. exhibit behaviors that are predictable by their partners.
  5. exhibit unique behaviors more often than less effective communicators.
  6. frequently rehearse about 20 behaviors until they get them right for any interaction.

                    Answer: b                         Type: M                             Pages: 23-26                                   Comprehension

 

  1. When you pay attention to your behavior in relationships, you are
  2. unlikely to pay attention to others.
  3. too uptight.
  4. probably ego–driven.
  5. self-monitoring.
  6. intrinsic.

                    Answer: d                         Type: M                             Page: 27                                           Knowledge

 

 

 

  1. Identity and communication are related in that we
  2. gain an idea of who we are from the way others communicate with us.
  3. are drawn to communicators who test and challenge our identity.
  4. find others’ identities become our own through communication.
  5. control communication with our identity.

                    Answer: a                         Type: M                             Pages: 5-6                                        Comprehension

 

  1. Which is an example of “noise” as the term is defined in your text?
  2. someone tapping a pencil while you’re trying to talk
  3. a headache that interferes with you listening
  4. feelings of anger directed toward a partner
  5. preoccupation with another topic during a lecture
  6. all of the above

                    Answer: e                         Type: M                             Page: 10                                           Application

 

  1. Which is an example of “psychological noise” as defined in your text?
  2. the sound of a lawn mower just outside your window
  3. the smell of smoke drifting into the room you are in
  4. feeling embarrassed about a mistake you made
  5. a light flickering on and off during a lecture
  6. feeling tired in a meeting

                    Answer: c                         Type: M                             Page: 10                                           Application

 

  1. Which of the following would not be considered a co-culture?
  2. senior citizen
  3. a person who uses a wheel chair
  4. construction worker
  5. Muslim
  6. all of the above are considered co-cultures

                    Answer: e                         Type: M                             Pages: 28-29                                   Knowledge

 

  1. Two friends communicating face to face would most likely be
  2. taking turns sending and receiving messages.
  3. primarily sending messages.
  4. primarily receiving messages.
  5. sending and receiving messages at the same time.
  6. neither sending nor receiving messages.

                    Answer: d                         Type: M                             Pages: 8-11                                     Application

 

  1. Research on the benefits and challenges of social media indicates that
  2. some benefits of communicating via social media significantly outweigh the costs.
  3. social media sites do not increase the amount of contact with loved ones.
  4. the use of social media to communicate maximizes the perception of differences due to gender, age, social class, and ethnicity.
  5. social media adds richness to interpersonal messages due to the lack of nonverbal cues.
  6. all of the above.

            Answer: a                                 Type: M                             Pages: 18-22                                   Synthesis

 

 

 

  1. A cognitively complex communicator
  2. considers an issue from several angles.
  3. feels and experiences another’s situation.
  4. usually has a high IQ.
  5. observes behavior with detachment.
  6. thinks and reacts quickly.

                    Answer: a                         Type: M                             Page: 25                                           Knowledge

 

  1. When you call three of your friends in one night to avoid studying, you are communicating to fulfill the social need of
  2. escape.
  3. control.
  4. affection.
  5. companionship.
  6. pleasure.

                    Answer: a                         Type: M                             Page: 6                                              Application

 

  1. When Ernesta realizes during an office meeting that she’s interrupted a co-worker twice, she demonstrates the skill of
  2. empathy.
  3. self-monitoring.
  4. cognitive complexity.
  5. affinity.
  6. metacommunication.

                    Answer: b                         Type: M                             Page: 26                                           Application

 

  1. Which of the following is a channel for communication?
  2. touching
  3. writing
  4. gesturing
  5. talking
  6. all of the above

                    Answer: e                         Type: M                             Pages: 8, 10                                     Comprehension

 

  1. Interpersonal relationships
  2. develop unique rules and roles.
  3. are mostly alike.
  4. follow the same basic rules about how control is distributed between communicators.
  5. have more relational talk than content talk.
  6. are none of the above.

                    Answer: a                         Type: M                             Pages: 12-15                                   Knowledge

 

  1. Getting others to behave in ways that we want is considered what type of goal?
  2. basic
  3. social
  4. instrumental
  5. physical
  6. self-actualization

                    Answer: c                         Type: M                             Page: 7                                              Knowledge

 

 

  1. Relational dimensions of a message
  2. are all that matter.
  3. make statements about how the parties feel toward one another.
  4. are usually expressed verbally rather than nonverbally.
  5. all of the above.
  6. none of the above.

                    Answer: b                         Type: M                             Pages: 16-17                                   Comprehension

 

  1. The ability to construct a variety of different frameworks for viewing an issue is termed
  2. feedback framework.
  3. cognitive complexity.
  4. communication competence.
  5. metacommunicating.
  6. integration.

                    Answer: b                         Type: M                             Page: 25                                           Knowledge

 

  1. The textbook authors suggest that communication through social media can be hard to accurately interpret because
  2. it lacks important nonverbal cues that convey additional meaning.
  3. in online messages people tend to speak before they think.
  4. it is more expressive than face to face communication.
  5. it is more permanent than face to face communication.
  6. all of the above are true.

                    Answer: a                         Type: M                             Page: 21                                           Knowledge

 

  1. A message is probably “leaner” if it
  2. is not accompanied by facial expressions or vocal cues.
  3. is sent via social media.
  4. contains only words.
  5. lacks nonverbal information.
  6. all of the above are true.

                    Answer: e                         Type: M                             Page: 21                                           Analysis

 

  1. Which of the following characteristics of competent communicators would best help us decide whether to use casual text language when emailing a professor?
  2. a wide range of behaviors
  3. ability to choose the most appropriate behavior
  4. self-monitoring
  5. commitment
  6. none of the above

                    Answer: b                         Type: M                             Page: 24                                           Analysis

 

  1. In the “Ethical Challenge” Box, Martin Buber suggests
  2. we are not fully human if we live only with “I-It” relationships.
  3. “I-Thou” relationships are stable, predictable, and detached.
  4. “I-It” relationships are utterly unique.
  5. “I-It” relationships are qualitatively interpersonal.
  6. all of the above.

                    Answer: a                         Type: M                             Page: 14                                           Knowledge

 

INSTRUCTIONS for questions 104–108: Match each of the statements below with the element of the communication model it illustrates most clearly.

  1. external noise
  2. environment
  3. channel
  4. decoding
  5. psychological noise

 

  1. You decide to schedule a face-to-face meeting with your professor instead of e-mailing him.

                    Answer: c                         Type: Matching               Pages: 8, 10                                     Application

 

  1. Alex decides what Rafael meant by that frown.

                    Answer: d                         Type: Matching               Page: 8                                              Application

 

  1. Your friend’s religion is different from yours, but you went to the same high school and college.

                    Answer: b                         Type: Matching               Page: 10                                           Application

 

  1. You are worried about how your child is doing at school while your boss is giving the quarterly report.

                    Answer: e                         Type: Matching               Page: 10                                           Application

 

  1. A person behind you in the theater fiddles with a crackling cellophane candy wrapper.

                    Answer: a                         Type: Matching               Page: 10                                           Application

 

  1. Describe an interpersonal communication incident from your experience, identifying at least five elements of the transactional model of communication shown in Looking Out/ Looking In.

                    Answer: will vary           Type: E                              Pages: 9-11                                     Synthesis

 

  1. Using the information explained in “Characteristics of Competent Communicators,” evaluate your communication competence in the context of one interpersonal relationship in which you are involved. Discuss the range of behaviors in which you engage, your ability to choose the most appropriate behavior, your skill in performing certain behaviors, your perceived levels of cognitive complexity, empathy, and self-monitoring operating in this relationship, and your commitment to the relationship. Be sure to explain this relationally, discussing the behaviors of the other person and describing how you adapt or fail to adapt to them.

                    Answer: will vary           Type: E                              Pages: 23-26                                   Synthesis

 

  1. Using your own experiences as examples, explain the difference between interpersonal communication and impersonal communication.

                    Answer: will vary           Type: E                              Pages: 12-15                                   Application

 

  1. Identify the three different needs that are sastisfied through communication. Provide examples for each from your own experience.

                    Answer: will vary           Type: E                              Pages: 5-7                                        Application

 

  1. Explain the concept of “noise.” First, define it according to its role in the transactional model of communication in Chapter One. Next, imagine you are being interviewed for a job. Name and give examples of each of the three types of noise described by your text that might be present during this interview experience. Describe how each type could impact the interaction between you and the interviewer.

                    Answer: will vary           Type: E                              Page: 10                                           Evaluation

  1. Explain the principle, “communication is irreversible.” Use personal examples to demonstrate how this principle has affected your own life.

                    Answer: will vary           Type E                               Page: 16                                           Application

 

  1. Describe one of your interpersonal relationships that involves at least some degree of communication through social media. Explain the ways in which social media enhances or challenges the quality of this relationship.

                    Answer: will vary           Type: E                              Pages: 18-22                                   Application

 

  1. What are the pros and cons of breaking up with someone through social media such as text, email or Facebook? What about helping a friend with a problem? Support your answers with chapter material.

                    Answer: will vary           Type E                               Pages: 18-22, 30-31                      Application

 

 

CHAPTER 2

COMMUNICATION AND IDENTITY

 

  1. Identity management occurs only in face-to-face interactions.

            Answer: F                                 Type: T                              Pages: 55-57                                   Knowledge

 

  1. Research indicates that mediated communication offers advantages for identity management.

            Answer: T                                 Type: T                              Page: 56                                           Knowledge

 

  1. The influence of significant others becomes less powerful as we grow older.

            Answer: T                                 Type: T                              Page: 41                                           Comprehension

 

  1. The self-concept is extremely resistant to change.

            Answer: T                                 Type: T                              Pages: 45-46                                   Comprehension

 

  1. Compared with face-to-face interaction, online communication tends to limit the control we have over managing impressions.

            Answer: F                                 Type: T                              Page: 56                                           Knowledge

 

  1. In many cases a self-concept is based on data which may have been true at one time, but are now obsolete.

            Answer: T                                 Type: T                              Page: 44                                           Knowledge

 

  1. People with high self-esteem tend to disapprove of others more than people with low self-esteem.

            Answer: F                                 Type: T                              Page: 39                                           Comprehension

 

  1. People who think highly of themselves are likely to think highly of others too.

            Answer: T                                 Type: T                              Page: 39                                           Knowledge

 

  1. Our concept of self is shaped by the culture in which we have been reared.

            Answer: T                                 Type: T                              Page: 47                                           Knowledge

 

  1. The self-concept is a relatively stable set of perceptions you hold of yourself.

            Answer: T                                 Type: T                              Page: 38                                           Knowledge

 

  1. The self-concept is a constantly changing set of perceptions that others have of you.

            Answer: F                                 Type: T                              Page: 38                                           Knowledge

 

  1. Personality traits are largely a result of genetics rather than of socialization.

            Answer: T                                 Type: T                              Page: 40                                           Knowledge

 

  1. We tend to resist revising our own self-concept even if the new self image is more positive.

            Answer: T                                 Type: T                              Pages: 45-46                                   Comprehension

 

  1. All inaccurate self-concepts are overly negative.

            Answer: F                                 Type: T                              Pages: 43-44                                   Knowledge

 

  1. It is possible to have a more favorable image of yourself than the objective facts or the opinions of others warrant.

            Answer: T                                 Type: T                              Pages: 43-44                                   Knowledge

 

  1. The person you believe yourself to be in moments of honesty is called the presenting self.

            Answer: F                                 Type: T                              Pages: 51-52                                   Knowledge

 

  1. The face you try to show to others is called the perceived self.

            Answer: F                                 Type: T                              Pages: 51-52                                   Knowledge

 

  1. The text advises that we shouldn’t acknowledge our strengths because we will develop overly positive, distorted self-concepts.

            Answer: F                                 Type: T                              Pages: 44-46                                   Comprehension

 

  1. Most Western cultures have what is called a collective identity.

            Answer: F                                 Type: T                              Page: 47                                           Knowledge

 

  1. Nonverbal behaviors play a big role in managing impressions.

            Answer: T                                 Type: T                              Page: 55                                           Knowledge

 

  1. The process of identity management can result in dishonest behavior.

            Answer: T                                 Type: T                              Pages: 57-58                                   Knowledge

 

  1. Most researchers agree that we are born with many of our personality traits.

            Answer: T                                 Type: T                              Page: 40                                           Knowledge

 

  1. According to your text, the self-concept influences much of our future behavior.

            Answer: T                                 Type: T                              Page: 49                                           Knowledge

 

  1. Luckily, communication from others does not affect our self-concept.

            Answer: F                                 Type: T                              Pages: 40-43                                   Comprehension

 

  1. You shouldn’t listen to the “boosters” and “busters” others give you since your self-concept is only your view of yourself.

            Answer: F                                 Type: T                              Page: 41                                           Comprehension

 

  1. All communication behavior is aimed at making impressions.

            Answer: F                                 Type: T                              Page: 54                                           Comprehension

 

  1. Cognitive conservatism is the tendency to cling to an existing self-concept, even when evidence shows that it is no longer the case.

            Answer: T                                 Type: T                              Pages: 45-46                                   Knowledge

 

  1. The self-concept is a product of the positive and negative messages you have received throughout your life.

            Answer: T                                 Type: T                              Pages: 40-43                                   Knowledge

 

  1. Opinions of family members or teachers early in your life have little impact on the formation of your self-concept.

            Answer: F                                 Type: T                              Pages: 41, 44                                  Comprehension

 

  1. Some individuals view themselves more favorably than what the real facts indicate.

            Answer: T                                 Type: T                              Pages: 43-44                                   Knowledge

 

  1. In a culture such as China or Japan, speaking directly is considered desirable.

            Answer: F                                 Type: T                              Page: 47                                           Knowledge

 

  1. A competent communicator is able to call on different identities when necessary.

            Answer: T                                 Type: T                              Page: 52                                           Knowledge

 

  1. Being a male or female makes little difference in how others communicate with us.

            Answer: F                                 Type: T                              Page: 49                                           Knowledge

 

  1. Defensiveness can become a problem for someone who is presented with information that contradicts his/her self-perception.

            Answer: T                                 Type: T                              Page: 46                                           Knowledge

 

  1. The only type of self-fulfilling prophecy that can occur is when your own expectations influence your behavior.

            Answer: F                                 Type: T                              Pages: 50-51                                   Knowledge

 

  1. According to your text, being a high self-monitor is helpful when we want to deliberately manage our impressions.

            Answer: T                                 Type: T                              Page: 54                                           Knowledge

 

  1. Managing your identity can be useful when you are meeting someone at a party for the first time.

            Answer: T                                 Type: T                              Page: 54                                           Comprehension

 

  1. How you feel about yourself does not influence your self-concept.

            Answer: F                                 Type: T                              Page: 38                                           Knowledge

 

  1. A high level of self-esteem guarantees interpersonal success.

            Answer: F                                 Type: T                              Page: 39                                           Knowledge

 

  1. Interpersonal experiences can shape your personality.

            Answer: T                                 Type: T                              Page: 40                                           Comprehension

 

  1. All of the men in one study ranked themselves in the top half of the population in terms of their ability to get along with others.

            Answer: T                                 Type: T                              Page: 44                                           Knowledge

 

  1. Young women struggle more with their self-esteem than do young men.

            Answer: T                                 Type: T                              Page: 49                                           Knowledge

 

  1. Changing an obselete or distorted self-concept can be a good thing.

            Answer: T                                 Type: T                              Page: 46                                           Knowledge

 

  1. The authors suggest one way to change your self-concept is to observe a person you admire.

            Answer: T                                 Type: T                              Page: 46                                           Knowledge

 

  1. In one study of college men and women, only the men wanted their public selves to be viewed differently from their perceived selves.

            Answer: F                                 Type: T                              Page: 52                                           Knowledge

 

  1. Regularly viewing your own Facebook page can actually enhance your self-esteem.

            Answer: T                                 Type: T                              Page: 57                                           Knowledge

 

  1. Your well-constructed and carefully-managed Facebook profile can serve as an ego-booster to you.

            Answer: T                                 Type: T                              Page: 57                                           Knowledge

  1. Selectively “friending” only people who stroke your ego can lead to a distorted self-concept.

            Answer: T                                 Type: T                              Page: 57                                           Comprehension

 

  1. In the workplace, it might be a better idea to withhold information than to lie or intentionally deceive.

            Answer: T                                 Type: T                              Page: 67                                           Evaluation

 

  1. Your text suggests that while benevolent lies are common, the truth is always the best course of action.

            Answer: F                                 Type: T                              Pages: 67-69                                   Synthesis

 

  1. Self-disclosure must be frequent to be effective.

            Answer: F                                 Type: T                              Page: 58                                           Comprehension

 

  1. Cliches are the most revealing type of communication.

            Answer: F                                 Type: T                              Page: 60                                           Knowledge

 

  1. A secret that has never before been shared with anyone would qualify as a deep disclosure.

            Answer: T                                 Type: T                              Page: 60                                           Knowledge

 

  1. A well-documented conclusion from research is that one act of self-disclosure usually begets another.

            Answer: T                                 Type: T                              Page: 61                                           Knowledge

 

  1. In interpersonal relationships, the rule is: The more self-disclosure the better.

            Answer: F                                 Type: T                              Pages: 63-64                                   Comprehension

 

  1. Since they are honest and true, comments to another, like “I’ve always thought you were a bit flaky,” have constructive effects in self-disclosure.

            Answer: F                                 Type: T                              Page: 65                                           Comprehension

 

  1. Lies may help us avoid embarrassment.

            Answer: T                                 Type: T                              Page: 68                                           Comprehension

 

  1. Couples are happiest when their levels of openness are roughly equal.

            Answer: T                                 Type: T                              Page: 66                                           Comprehension

 

  1. Hints are more direct than equivocal statements.

            Answer: T                                 Type: T                              Page: 70                                           Comprehension

 

  1. Most research shows that lies are almost always told for the benefit of the recipient.

            Answer: F                                 Type: T                              Pages: 67-69                                   Analysis

 

  1. Your text makes the case that hints, benign lies, and equivocations are sometimes ethical alternatives to telling the truth.

            Answer: T                                 Type: T                              Page: 70                                           Analysis

 

  1. Self-disclosure of personal thoughts and feelings may be inappropriate and risky in the work setting.

            Answer: T                                 Type: T                              Pages: 64-65                                   Knowledge

 

 

 

  1. All self-disclosure is reciprocal.

            Answer: F                                 Type: T                              Pages: 61-62                                   Comprehension

 

  1. As a general rule, the best way to develop a positive interpersonal relationship is usually to begin that relationship by revealing a great amount of highly personal information about yourself.

            Answer: F                                 Type: T                              Pages: 63-64                                   Analysis

 

  1. According to the text, real self-disclosure does not involve attempts at control of the other.

            Answer: F                                 Type: T                              Page: 62                                           Comprehension

 

  1. The “Blind” window of the Johari model represents things about yourself that another may know about you, but you do not.

            Answer: T                                 Type: T                              Page: 60                                           Knowledge

 

  1. The “Unknown” window of the Johari model represents things about yourself that another knows, but you do not.

            Answer: F                                 Type: T                              Page: 60                                           Comprehension

 

  1. The social penetration model represents both the breadth and the depth of your self-disclosure with another person.

            Answer: T                                 Type: T                              Page: 58                                           Knowledge  

 

  1. Not all self-disclosure draws people closer.

            Answer: T                                 Type: T                              Page: 65                                           Analysis

 

  1. Research shows that deception threatens relationships.

            Answer: T                                 Type: T                              Page: 69                                           Knowledge

 

  1. Some lies are designed to initiate interaction.

            Answer: T                                 Type: T                              Page: 68                                           Knowledge

 

  1. If faced with a choice to tell a face-saving lie or deliver an equivocal message, most people will tell the lie.

            Answer: F                                 Type: T                              Page: 70                                           Knowledge

 

  1. Research supports that the quality of self-disclosure is not linked to marital satisfaction.

            Answer: F                                 Type: T                              Page: 62                                           Knowledge

 

  1. The most intimate relationships are those in which disclosure is great in both breadth and depth.

            Answer: T                                 Type: T                              Page: 59                                           Knowledge

 

  1. “Talking a problem out” can be helpful in clarifying your beliefs, opinions, thoughts, attitudes, and feelings.

            Answer: T                                 Type: T                              Page: 62                                           Knowledge

 

  1. Reciprocity usually occurs on a turn-by-turn basis.

            Answer: F                                 Type: T                              Pages: 61-62                                   Knowledge

 

  1. Silence is never an appropriate alternative to self-disclosure because it indicates a lack of interest in the relationship.

            Answer: F                                 Type: T                              Page: 67                                           Comprehension

 

  1. One study of deception determined that the average lie rate was 5 fibs every 10 minutes of conversation.

            Answer: F                                 Type: T                              Page: 67                                           Knowledge

 

  1. Anonymously sharing your secret online with others who do the same may have a cathartic effect.

            Answer: T                                 Type: T                              Page: 61                                           Analysis  

 

  1. A high amount of self-monitoring is helpful in situations of deliberate identity management, such as a job interview.

            Answer: T                                 Type: T                              Page: 54                                           Knowledge  

 

  1. Research described in your text about mediated communication suggests that
  2. it may be an advantage for creating a desired impression.
  3. it permits a responder to ignore a message rather than be unpleasant.
  4. it can lack the “richness” of many nonverbal channels.
  5. all of the above are supported by research.
  6. none of the above are supported by research.

            Answer: d                                 Type: M                             Page: 56                                           Comprehension

 

  1. In the example of schoolchildren taken from the book Pygmalion in the Classroom,
  2. the less intelligent children performed better than expected.
  3. the more intelligent children performed better than expected.
  4. the children teachers predicted would do better, did so.
  5. all the children performed the same because they had similar self-concepts.
  6. teachers improved their self-concepts by working with good children.

            Answer: c                                 Type: M                             Pages: 50-51                                   Knowledge

 

  1. Self-fulfilling prophecies are
  2. negative predictions of our behavior, imposed by others.
  3. negative predictions of our behavior, imposed by ourselves.
  4. positive or negative predictions of our behavior, imposed by others and/or ourselves.
  5. almost always negative predictions, imposed by ourselves and/or others.
  6. none of the above.

            Answer: c                                 Type: M                             Pages: 50-51                                   Knowledge

 

  1. Which of the following is not an example of a self-fulfilling prophecy?
  2. A child fails a test after hearing her teacher tell her mother that she never does well on tests.
  3. A student who previously complained of stage fright loses his place during a class speech and can’t go on.
  4. A husband reluctantly agrees, with reservations, to his wife’s request that they spend the holiday visiting Disneyland. He has a terrible time.
  5. Both b and c above qualify as examples of self-fulfilling prophecies.
  6. All of the above qualify as examples of self-fulfilling prophecies.

            Answer: e                                 Type: M                             Pages: 50-51                                   Application

 

 

 

  1. All of the following are true of the self-concept except that
  2. it is objective.
  3. it is changing.
  4. it is, in part, a product of interaction with others.
  5. it is, in part, a product of our early childhood experience.
  6. it can be changed.

            Answer: a                                 Type: M                             Pages: 43-46                                   Comprehension

 

  1. The term “self-concept” refers to
  2. the sum of one’s physiological, social, and psychological attributes as perceived by an impartial observer.
  3. the way an individual believes others perceive her/him.
  4. the total of an individual’s own beliefs about his/her physical characteristics,
    intelligence, aptitudes, and social skills.
  5. the sum of one’s psychological, social, and physical attributes as perceived by a significant other.
  6. none of the above.

            Answer: c                                 Type: M                             Page: 38                                           Comprehension

 

  1. A “significant other” is best defined as
  2. a powerful adult.
  3. a person who is likely to or has affected one’s self-concept.
  4. a totally supportive person.
  5. an extremely negative influence.
  6. all of the above.

            Answer: b                                 Type: M                             Page: 41                                           Comprehension

 

  1. According to your text, “ego-boosters and busters” are
  2. examples of how people ruin their self-concepts by taking drugs.
  3. people or messages that influence the self-concept positively or negatively.
  4. the two essential elements of self-concept development.
  5. ways to predict how children will become good or bad readers.
  6. intentionally vague labels we give to mask true self-concepts.

            Answer: b                                 Type: M                             Pages: 41-43                                   Knowledge  

 

  1. The relatively stable set of perceptions you hold of yourself is called your
  2. self-concept.
  3. interpersonal self.
  4. perceptual bias.
  5. self-feedback.
  6. self-orientation.

            Answer: a                                 Type: M                             Page: 38                                           Knowledge

 

  1. A self-fulfilling prophecy is
  2. an accurate prediction about another’s behavior, based on background knowledge.
  3. a prediction about one’s own behavior, based on past experience.
  4. a prediction that affects the outcome of one’s own or another’s behavior.
  5. a mistaken prediction which fails to occur.
  6. none of the above.

            Answer: c                                 Type: M                             Page: 49                                           Comprehension

  1. In individualistic cultures, a view of the self would involve all of the following except
  2. self-sufficiency.
  3. high value on tradition.
  4. high value on equality.
  5. high value on change.
  6. personal credit or blame.

            Answer: b                                 Type: M                             Page: 47                                           Analysis

 

  1. Someone who is a “significant other” is
  2. “socially” conscious.
  3. a person whose opinion we especially value.
  4. always a supportive person.
  5. a person with significant goals.

            Answer: b                                 Type: M                             Page: 41                                           Knowledge

 

  1. If you want to change your self-concept, you should
  2. have realistic expectations and perceptions.
  3. ask others to send you only positive messages.
  4. take yourself less seriously.
  5. It is not possible to change the self-concept.

            Answer: a                                 Type: M                             Page: 46                                           Comprehension

 

  1. People who have low self-esteem
  2. are likely to approve of others.
  3. perform well when being watched.
  4. work harder for critical people.
  5. expect to be rejected by others.
  6. had traumatic childhoods.

            Answer: d                                 Type: M                             Page: 39                                           Comprehension

 

  1. People who have high self-esteem
  2. expect to be accepted by others.
  3. have less of a need to work hard for people who demand high standards.
  4. are unable to defend themselves against negative comments.
  5. don’t perform well when being watched.

            Answer: a                                 Type: M                             Page: 39                                           Comprehension

 

  1. The kind of person you believe yourself to be is called the
  2. perceived self.
  3. desired self.
  4. presenting self.
  5. myth of self.
  6. transient self.

            Answer: a                                 Type: M                             Pages: 51-52                                   Knowledge

 

 

 

  1. All of the following are examples of social comparison except
  2. being judged for a test based on other student’s grades.
  3. thinking over how you have added muscle mass in the last four months.
  4. deciding to go on a diet after looking at models in a magazine.
  5. judging your fitness level in contrast to others in the gym.
  6. all of the above are examples of social comparison.

            Answer: b                                 Type: M                             Pages: 41-42                                   Application

 

  1. “Reference groups” are
  2. people whose self-concepts we have influenced.
  3. individuals whose self-esteem has been diminished.
  4. groups against which a person compares him/herself.
  5. groups formed to improve shaky self-esteem.
  6. people who hang around the library.

            Answer: c                                 Type: M                             Page: 42                                           Knowledge

 

  1. According to your text, telling ourselves we “can’t” change our self-concept could
  2. let others share control in the relationship.
  3. help us accept our limitations.
  4. create a self-fulfilling prophecy.
  5. express equality through our humanity.

            Answer: c                                 Type: M                             Pages: 46, 50-51                            Analysis

 

  1. The tendency to seek and attend to information that conforms to an existing self-concept has been labeled
  2. reflected appraisal.
  3. significance posturing.
  4. the stability hypothesis.
  5. cognitive conservatism.
  6. the weak spine phenomenon.

            Answer: d                                 Type: M                             Page: 45                                           Knowledge

 

  1. The communication strategies people use to influence how others view them is the process of
  2. ego-video.
  3. reflected appraisal.
  4. manipulation.
  5. social ethics.
  6. identity management.

            Answer: e                                 Type: M                             Page: 51                                           Knowledge

 

  1. People who hold excessively negative self-evaluations of themselves may do so due to
  2. distorted feedback.
  3. society’s emphasis on perfection.
  4. obsolete information.
  5. social expectations.
  6. all of the above.

            Answer: e                                 Type: M                             Page: 44                                           Knowledge

 

 

 

  1. Kiko still thinks of herself as a struggling student although as a college student her GPA is a 3.5. This is an example of
  2. self-monitoring.
  3. self-fulfilling prophecy.
  4. cognitive conservatism.
  5. myth of perfection.
  6. distorted feedback.

            Answer: c                                 Type: M                             Pages: 45-46                                   Knowledge

 

  1. People try to manage their identities in order to
  2. initiate a relationship.
  3. save another’s face.
  4. get others to do something they want.
  5. none of the above.
  6. all of the above.

            Answer: e                                 Type: M                             Pages: 54-55                                   Knowledge

 

  1. According to your text, all of the following are ways that can help in changing your self-concept except
  2. seeking advice from books and others.
  3. being realistic in how you perceive yourself.
  4. determining what may be inaccurate feedback from others.
  5. being willing to change.
  6. comparing yourself to people in the mass media.

            Answer: e                                 Type: M                             Page: 46                                           Analysis

 

  1. The characteristic ways you think and behave across a variety of situations describes your
  2. self-concept.
  3. personality.
  4. self-esteem.
  5. self-worth.
  6. none of the above.

            Answer: b                                 Type: M                             Page: 40                                           Knowledge

 

  1. When Joe hangs his framed medical degrees on his office wall he is managing his identity through
  2. appearance.
  3. manner.
  4. setting.
  5. image.
  6. role.

            Answer: c                                 Type: M                             Page: 56                                           Application

 

  1. To say that identity management is collaborative means that
  2. both people communicating agree with each other.
  3. each person creates an identity in response to the other’s behavior.
  4. each person creates a similar identity.
  5. both people decide on their identities together.
  6. none of the above.

            Answer: b                                 Type: M                             Pages: 52-53                                   Knowledge

 

  1. The process whereby the self-concept develops due to the way we believe others see us is called
  2. reflected appraisal.
  3. social comparison.
  4. feedback.
  5. other-imposed prophecy.
  6. distortion.

            Answer: a                                 Type: M                             Pages: 40-41                                   Knowledge

 

  1. An example of a presenting self is
  2. Minh is very attentive in class and asks questions about the material to her professor.
  3. Minh regularly calls her friends, remembers birthdays, and listens to friends’ problems.
  4. Minh is never late for work, volunteers for work committees, and turns in work on time.
  5. all of the above.
  6. none of the above.

            Answer: d                                 Type: M                             Page: 52                                           Application

 

  1. Psyching yourself up before a soccer game is an example of
  2. positive prediction.
  3. a self-imposed prophecy.
  4. other-imposed prophecy.
  5. anxiety reduction.
  6. none of the above.

            Answer: b                                 Type: M                             Page: 50                                           Application

 

  1. Which of the following does not characterize identity management?
  2. Identity management is collaborative.
  3. We construct multiple identities.
  4. Collaboration in identity management doesn’t mean the same thing as agreement.
  5. Identity management is always deliberate.
  6. Not all behavior is aimed at making impressions.

            Answer: d                                 Type: M                             Pages: 52-54                                   Knowledge

 

  1. Popular TV shows featuring makeovers suggest to us that our appearance must be improved, which can lead us to feel worse about ourselves. This idea best relates to
  2. reflected appraisal.
  3. social comparison.
  4. self-fulfilling prophecy.
  5. identity management.
  6. presenting self.

            Answer: b                                 Type: M                             Pages: 41-42                                   Application

 

  1. Chandra looking at many different Facebook profiles and then feeling better about herself is an example of
  2. reflected appraisal.
  3. social comparison.
  4. self-fulfilling prophecy.
  5. identity management.
  6. presenting self.

            Answer: b                                 Type: M                             Pages: 41-42                                   Application

 

  1. The ability to manage identities in different settings and cultures is a feature of
  2. high self-esteem.
  3. too much self-disclosure.
  4. social exchange theory.
  5. communication competence.
  6. equivocation.

            Answer: d                                 Type: M                             Pages: 52                                         Comprehension

 

  1. Googling your own name to see what comes up might inspire you to manage your public identity by engaging in
  2. self-disclosure.
  3. lying.
  4. reputation management.
  5. catharsis.
  6. cognitive conservatism.

            Answer: c                                 Type: M                             Pages: 57                                         Comprehension

 

  1. The popular term known as “TMI” best relates to which of these guidelines for self-disclosure?
  2. Is the other person important to you?
  3. Are the amount and type of disclosure appropriate?
  4. Is the self-disclosure reciprocated?
  5. Do you have a moral obligation to disclose?
  6. none of the above

            Answer: b                                 Type: M                             Pages: 63-64                                   Knowledge

 

  1. In the “Talking with Little Girls” reading, Lisa Bloom writes about
  2. how important it is to compliment a little girl’s appearance.
  3. how we should consider sending messages to little girls that we value their brains .
  4. how saying “How cute you are” to a little girl when you first see her teaches her that looks are more important than anything.
  5. both b and c.
  6. all of the above.

            Answer: d                                 Type: M                             Pages: 48                                         Comprehension

 

  1. Which of the following statements summarizes Lexie Lopez-Mayo’s thoughts in the “Looking at Diversity” reading?
  2. Culture plays a role in self-disclosure and communication.
  3. Gender plays a role in self-disclosure and communication.
  4. Personality plays a role in self-disclosure and communication.
  5. All of the above are true statements.
  6. None of the above are true statements.

            Answer: d                                 Type: M                             Pages: 59                                         Comprehension

 

  1. Quadrants of the Johari Window are
  2. open, narrow, blind, unknown.
  3. open, hidden, blind, unknown.
  4. broad, narrow, blind, unknown.
  5. open, hidden, neutral, unknown.
  6. open, closed, neutral, unknown.

            Answer: b                                 Type: M                             Page: 60                                           Knowledge

  1. Which of the following best fits the definition of self-disclosure?
  2. telling your romantic partner about your feelings toward him/her
  3. telling your college teacher about past grades
  4. telling your mother your weight
  5. telling your family physician about your health
  6. telling anyone anything about you

            Answer: a                                 Type: M                             Page: 58                                           Application

 

  1. Privacy management means
  2. the choices we make to reveal or conceal information about ourselves.
  3. weighing the pros and cons of self-disclosing.
  4. making a conscious and deliberate decision to self-disclose.
  5. all of the above.
  6. none of the above.

            Answer: d                                 Type: M                             Page: 61                                           Knowledge

 

  1. In the Chapter Nine “Communication Transcript,” Ramon discloses to his boss, Julie. Which of the following guidelines for self-disclosure did Ramon seem to ignore as he talked with her?
  2. Ask yourself if the risk of disclosure is reasonable.
  3. Determine if the self-disclosure is relevant to the situation at hand.
  4. Decide if the other person is important to you.
  5. Select the appropriate amount and type of self-disclosure.
  6. Ramon ignored all of the guidelines.

            Answer: d                                 Type: M                             Pages: 64-65                                   Analysis

 

  1. According to your text, all of the following are reasons people choose to be somewhat deceitful in relationships except
  2. to guide social interaction.
  3. to empower others.
  4. to save face.
  5. to avoid conflict.
  6. to manage resources.

            Answer: b                                 Type: M                             Pages: 67-69                                   Synthesis

 

  1. You’ve just delivered a speech to your classmates which none of them liked very much. According to your text, which of the following is the response you are most likely to hear when you ask them how you did?
  2. “You did a great job.”
  3. “I’m nervous about my speech tomorrow.”
  4. “I don’t think it was a very good speech.”
  5. “You made some interesting points.”
  6. None of these answers are correct.

            Answer: d                                 Type: M                             Pages: 69-70                                   Analysis

 

 

 

  1. The Johari Window is an important device to help explore the role
  2. coding plays in communication.
  3. interpretation plays in clarifying understanding.
  4. feedback plays in negative relationships.
  5. self-disclosure plays in communication.
  6. affection needs play in strong relationships.

            Answer: d                                 Type: M                             Page: 60                                           Analysis

 

  1. According to the text, which of the following is good advice about self-disclosure?
  2. Wait for the other person to open up before you do.
  3. The more self-disclosure, the better.
  4. Self-disclosure is most productive when delivered in a constructive manner.
  5. Most relationships are characterized by almost constant amounts of self-disclosure.
  6. It’s best to accompany each piece of negative self-disclosure with a compliment to soften any hurt.

            Answer: c                                 Type: M                             Pages: 63-66                                   Synthesis

 

  1. The social penetration model by Altman and Taylor
  2. shows ways in which a relationship can be more or less intimate.
  3. suggests how relationships can operate on superficial or more personal levels.
  4. defines a relationship in terms of its breadth and depth.
  5. helps identify why certain relationships are strong or weak.
  6. All of these answers are correct.

            Answer: e                                 Type: M                             Pages: 58-59                                   Synthesis

 

  1. To qualify as self-disclosure, a statement must
  2. involve feelings.
  3. be deliberate, significant, and not otherwise known.
  4. be reciprocated by the same type of statement from a partner.
  5. involve intimate information.
  6. be shared privately.

            Answer: b                                 Type: M                             Page: 58                                           Comprehension

 

  1. The process of deliberately revealing information about oneself that is significant and would not normally be known by others is
  2. social penetration.
  3. equivocation.
  4. self-disclosure.
  5. intimacy.
  6. reciprocity.

            Answer: c                                 Type: M                             Page: 58                                           Knowledge

 

  1. According to the Altman and Taylor model, the dimension of self-disclosure where information shared moves from being impersonal to more personal is called
  2. breadth.
  3. social penetration.
  4. variety.
  5. depth.
  6. equivocation.

            Answer: d                                 Type: M                             Page: 58                                           Knowledge

  1. What makes the disclosure in some messages deeper than others?
  2. Some revelations are more significant than others.
  3. Communicators have reached the level of sharing feelings.
  4. Some revelations are considered very private.
  5. None of these answers are correct are reasons.
  6. All of these answer are correct are reasons.

            Answer: e                                 Type: M                             Pages: 58-60                                   Analysis

 

  1. Saying “I love my family” versus “I love you” exemplifies that some disclosures are deeper than others in terms of
  2. being personal.
  3. significance.
  4. how private they are.
  5. reciprocity.
  6. believability.

            Answer: b                                 Type: M                             Page: 58                                           Application

 

  1. When deciding how much to disclose, you should consider
  2. if the other person is important to you.
  3. whether the amount and type of disclosure is appropriate.
  4. whether you have a moral obligation to do so.
  5. whether the risk is reasonable.
  6. All are factors to consider.

            Answer: e                                 Type: M                             Pages: 63-66                                   Knowledge

 

  1. Saying to a friend, “I’ve always thought you weren’t too bright,” might show you didn’t consider what guideline for self-disclosure?
  2. Is the other person important to you?
  3. Will the effect of the disclosure be constructive?
  4. Is the amount of disclosure appropriate?
  5. Is the type of disclosure appropriate?
  6. Do you have a moral obligation to disclose?

            Answer: b                                 Type: M                             Pages: 63-66                                   Application

 

  1. Of the following, what is not considered a benefit of self-disclosure?
  2. self-validation
  3. catharsis
  4. self-clarification
  5. reciprocity
  6. increased likeability

            Answer: e                                 Type: M                             Pages: 61-62                                   Knowledge

 

  1. Of the following, what is not considered a risk of self-disclosure?
  2. loss of influence
  3. negative impression
  4. decrease in number of relationships
  5. fear of disapproval
  6. decrease in relational satisfaction

            Answer: c                                 Type: M                             Pages: 62-63                                   Knowledge

 

  1. All of the following are alternatives to self-disclosure except
  2. lying
  3. silence
  4. reciprocity
  5. equivocation
  6. hinting

            Answer: c                                 Type: M                             Pages: 66-70                                   Knowledge

 

  1. A benevolent lie
  2. is considered nonmalicious.
  3. is never appropriate for someone who has morals.
  4. will generally hurt another.
  5. will only be considered helpful in extreme situations.
  6. None of these answers are correct are true.

            Answer: a                                 Type: M                             Page: 67                                           Comprehension

 

  1. In one study of 130 subjects who kept track of the truthfulness of their everyday, conversational statements,
  2. 25 percent of these statements proved to be totally honest.
  3. 38.5 percent of these statements proved to be totally honest.
  4. 55.5 percent of these statements proved to be totally honest.
  5. 66 percent of these statements proved to be totally honest.
  6. 75 percent of these statements proved to be totally honest.

            Answer: b                                 Type: M                             Page: 67                                           Knowledge

 

  1. One experiment determined that the average lie rate was
  2. 3 fibs for every 10 minutes of conversation.
  3. 5 fibs for every 10 minutes of conversation.
  4. 7 fibs for every 10 minutes of conversation.
  5. 1 fib for every 5 minutes of conversation.
  6. 10 fibs for every 15 minutes of conversation.

            Answer: a                                 Type: M                             Page: 67                                           Knowledge

 

  1. When Kathy told Abraham, “I’m just not ready for a serious relationship right now,” instead of saying, “I’m not attracted to you,” she was
  2. lying.
  3. equivocating.
  4. hinting.
  5. placating.
  6. self-disclosing.

            Answer: b                                 Type: M                             Pages: 69-70                                   Application

 

  1. Equivocating can be advantageous because it
  2. can save face for both the sender and receiver.
  3. provides an alternative to lying.
  4. spares the receiver from embarrassment.
  5. spares the teller from feeling guilty.
  6. All of these answers are correct or true.

            Answer: e                                 Type: M                             Pages: 69-70                                   Knowledge

 

  1. If someone says, “I really have to go. I should be studying for a test tomorrow,” he/she would be lying in order to
  2. acquire resources.
  3. protect resources.
  4. avoid interaction with another.
  5. avoid tension.
  6. show they’re in control of a situation.

            Answer: c                                 Type: M                             Page: 68                                           Application

 

  1. Of the following, what is not considered an effect of lying?
  2. Once lied to, you may need to redefine previous messages from the liar.
  3. Deception is more acceptable depending on the liar’s motives.
  4. A lie will be considered a transgression if it is exploitive.
  5. The importance of the information lied about is a key factor in provoking a relational crisis.
  6. All of these answers can be effects.

            Answer: e                                 Type: M                             Pages: 67-69                                   Knowledge

 

  1. According to your text, hinting
  2. is less direct than an equivocal statement.
  3. aims to get a desired response from others.
  4. is not considered an alternative to lying.
  5. is not considered face-saving.
  6. doesn’t depend on the other’s ability to pick up the unexpressed message.

            Answer: b                                 Type: M                             Page: 70                                           Knowledge

 

  1. “I’m pretty sure that smoking isn’t permitted here,” is an example of
  2. lying.
  3. equivocating.
  4. hinting.
  5. self-disclosure.
  6. social penetration.

            Answer: c                                 Type: M                             Page: 70                                           Application

 

 

INSTRUCTIONS for questions 148-152: Match each description below with the most accurate term.

  1. reflected appraisal
  2. significant other
  3. cognitive conservatism
  4. presenting self
  5. perceived self

 

  1. The private self you honestly believe you are.

            Answer: e                                 Type: Matching               Pages: 51-52                                   Knowledge

 

  1. The tendency to cling to an existing self-concept.

            Answer: c                                 Type: Matching               Page: 45                                           Knowledge

 

  1. A person whose opinion we especially value.

            Answer: b                                 Type: Matching               Page: 41                                           Knowledge

 

 

 

  1. Process of judging ourselves by the evaluations of others.

            Answer: a                                 Type: Matching               Page: 41                                           Knowledge

 

  1. The “face” you show to others.

            Answer: d                                 Type: Matching               Page: 52                                           Knowledge

 

 

INSTRUCTIONS for questions 153-157: Match the statement below with the term it best describes.

  1. definition of self-disclosure
  2. significant self-disclosure
  3. Johari Window
  4. social penetration
  5. deliberate self-disclosure

 

  1. Model to explore the role that self-disclosure plays in interpersonal communication.

            Answer: c                                 Type: Matching               Page: 60                                           Comprehension

 

  1. Model to examine breadth and depth of self-disclosure.

            Answer: d                                 Type: Matching               Pages: 58-59                                   Knowledge

 

  1. Sharing a secret that you’ve never told anyone.

            Answer: b                                 Type: Matching               Pages: 58-60                                   Synthesis

 

  1. Deliberately revealing significant personal information that would not normally be known by others.

            Answer: a                                 Type: Matching               Page: 58                                           Knowledge

 

  1. Setting up a special lunch date in order to reveal your feelings to your romantic partner.

            Answer: e                                 Type: Matching               Pages: 58-60                                   Synthesis

 

  1. Your textbook authors give some suggestions about how to embrace a more positive self-image. Think about some aspects of your self-concept you would like to change. Next, for each, explain whether (1) you have a realistic perception of yourself in this area, 2) you have realistic expectations of yourself in this area, 3) you are or aren’t willing to do what it takes to change, 4) you have enough information and know-how to carry out the change.

            Answer: will vary                   Type: E                              Page: 46                                           Application

 

  1. Describe two people for whom you are a significant other. Describe your communication behavior with each of them, giving examples of how (a) you deliver “booster” and “buster” messages to each of them; (b) you create self-fulfilling prophecies that work for and against each of them; and (c) they allow your communication with them to affect their behavior.

            Answer: will vary                   Type: E                              Pages: 41, 49-51                            Synthesis

 

  1. Describe a recent self-fulfilling prophecy which you have imposed upon yourself that affects your communication. In what cases have you imposed it? What have the results been? How realistic was the prophecy? Does answering these questions change how you’ll talk to yourself in the future? How? Next, describe a self-fulfilling prophecy you have imposed upon another person. How did you communicate it (i.e., what messages did you send, and what channels did you use)? What effect did your prophecy have upon your partner? Does answering this question affect how you’ll communicate with the other person in the future? How?

            Answer: will vary                   Type: E                              Pages: 46, 50-51                            Evaluation

  1. Explain how you managed impressions with others in a recent important event in your life. Cite the reasons why you managed impressions and then evaluate the way you presented yourself.

            Answer: will vary                   Type: E                              Pages: 51-57                                   Evaluation

 

  1. Describe how you have managed your manner, appearance, and setting to create desired impressions in two different specific instances.

            Answer: will vary                   Type: E                              Pages: 55-56                                   Application

 

  1. Exlain the concept of reflected appraisal. Choose two people in your life who have contributed to how you view yourself and how their communication contributed to who you are today.

            Answer: will vary                   Type: E                              Page: 41                                           Application

 

  1. Explain the characteristic, “The self-concept is subjective.” Discuss the reasons why a distorted self-concept can occur. Using personal examples, also discuss how your self-concept has been affected by distortion.

            Answer: will vary                   Type: E                              Pages: 43-44                                   Analysis

  1. Explain the relationship between self-concept, self-esteem, and communication.

            Answer: will vary                   Type: E                              Pages: 38-39                                   Analysis

 

  1. Discuss how communication played a role in shaping who you are today. Then, discuss how who you are today affects your communication with others. Give examples.

            Answer: will vary                   Type: E                              Pages: 40-44, 38-39                      Synthesis

 

  1. Does the technology of mediated communication limit or enhance opportunities for impression management? Explain and support your answer.

            Answer: will vary                   Type: E                              Pages: 56-57                                   Application

 

  1. Explain several ways that mass media and technology contribute to the shaping of our self-concept.

            Answer: will vary                   Type: E                              Pages: 40-44                                   Analysis

 

  1. Referring to the reasons for deceit explained in your chapter, analyze a current relationship you are in according to the degrees of truthfulness and deceit. Are you satisfied with the level of honesty? Explain your answer.

            Answer: will vary                   Type: E                              Pages: 66-71                                   Analysis

 

  1. Using the social penetration model in your text, describe the breadth and depth of one important interpersonal relationship you have. Explain why you are satisfied/unsatisfied with this relationship.

            Answer: will vary                   Type: E                              Pages: 58-60                                   Evaluation

 

  1. Draw a Johari Window describing your relationship with an important person in your life. Comment on which parts of yourself you keep in the “hidden” area, and explain your reasons for doing so. Describe the benefits and costs of not disclosing these parts of your personality. Next, look at the size of the “blind” area model. Is the blind area large or small because of the amount of feedback you get from the other person, or because of the way you react to the feedback you do get? How would a window describing your partner’s relationship with a mutual friend look similar to yours? Different? Explain. Are you satisfied with the kind of relationship your windows describe? If not, what could you do to change it?

            Answer: will vary                   Type: E                              Pages: 60-61                                   Evaluation

 

 

  1. Your text described several reasons people tell lies. Provide examples of lies you have told or have been told to you that illustrate three of the different reasons for lying. Discuss whether or not each of these lies was a “benevolent lie” or not and why.

            Answer: will vary                   Type: E                              Pages: 67-69                                   Synthesis

 

  1. Discuss the various benefits and risks of self-disclosure. Provide examples from your own life where you have experienced both the benefits and risks.

            Answer: will vary                   Type: E                              Pages: 61-63                                   Evaluation

 

  1. Explain how the tendency of disinhibition (from Chapter 1) relates to the risks of self-disclosure. Discuss how disinhibition may impact opportunities for impression management.

            Answer: will vary                   Type: E                              Pages: 21-22 56-57, 62-63           Synthesis

 

  1. For each of the four examples under the heading “Alternatives to Self-Disclosure” on pp. 66-67, describe how you would choose to respond. Identify your interpersonal goal for each situation, and then explain why your choice is appropriate.

            Answer: will vary                   Type: E                              Pages: 66-70                                   Analysis

 

 

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