Developing Human Service Leaders 1st ed By Harley – McClaskey – Test Bank

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Developing Human Service Leaders 1st ed By Harley – McClaskey – Test Bank

 

Sample  Questions

 

Test Bank

 

Chapter 1: Leadership in Human Services and Workplace Vocabulary of Leaders and Managers

 

 

Multiple Choice

 

  1. To raise funds for the Humane Society, a thrift shop will be considered. The board will conduct a __________ to determine how much __________ could be raised.
  2. assets …. cash
  3. profit margin …. market survey

*c. market survey …. cash

  1. anticipate demand ….. measure

Learning Objective: 1-3

Cognitive Domain: Application

Answer Location: Prescription: Business Vocabulary Translated into Human Services Speak
Question Type: MC

 

  1. To raise funds for the Humane Society, a thrift shop will be considered. One of the _____________ of the organization is an empty building in a good location.
  2. accounts payable
  3. merchandising
  4. accounts receivable

* d. assets

Learning Objective: 1-3

Cognitive Domain: Application

Answer Location: Prescription: Business Vocabulary Translated into Human Services Speak
Question Type: MC

 

  1. To raise funds for the Humane Society, a thrift shop will be considered. Even without rent, the board must consider if there would be enough __________ to cover the various _________________ such as a store racks and shelves, manger’s salary, and utilities..

*a. profit margin …. accounts payable

  1. profit margin …. accounts receivable
  2. cash …. merchandising
  3. assets …. profit margin

Learning Objective: 1-3

Cognitive Domain: Application

Answer Location: Prescription: Business Vocabulary Translated into Human Services Speak
Question Type: MC

 

  1. Why should human services leaders improve their leadership skills?
  2. Leadership skills are all the rage.
  3. Leaders earn more money and have better jobs.

*c. Leaders must be able to evolve with the changing needs of clients and employees.

  1. Leaders must be able to diagnose and write prescriptions.

Learning Objective: 1-2

Cognitive Domain: Comprehension

Answer Location: Diagnosis: Leadership Skill Sets Needed in the Human Services Profession

Question Type: MC

 

  1. __________ is the compass by which the leadership steers the agency.
  2. Core compeetency
  3. Competition

*c. Mission

  1. Goal

Learning Objective:  1-4

Cognitive Domain: Knowledge

Answer Location: Prescription: Business Vocabulary Translated into Human Services Speak
Question Type: MC

 

  1. The area of your organization’s greatest strength and expertise is _____________

*a. core competency

  1. competition
  2. mission
  3. goal

Learning Objective: 1-4

Cognitive Domain: Knowledge

Answer Location: Prescription: Business Vocabulary Translated into Human Services Speak
Question Type: MC

 

  1. Human service agencies compete in the marketplace for _____________
  2. lowest priced services
  3. the most programs and services to offer
  4. top billing in the United Way Fundraising Campaign

*d. grant funds, clients, and board members

Learning Objective: 1-1

Cognitive Domain: Comprehension

Answer Location: Prescription: Business Vocabulary Translated into Human Services Speak
Question Type: MC

 

True/False

 

  1. The field of human services can be defined as one that helps organizations cope with problems of a social welfare, educational, psychological, behavioral health, or legal nature.
  2. True

*b. False

Learning Objective: 1-1

Cognitive Domain: Knowledge

Answer Location: What Is the Human Services Sector?
Question Type: TF

 

  1. Human services leaders must consider the roles and responsibilities of all the comprehensive network of community issues and problems.

*a. True

  1. False

Learning Objective: 1-2

Cognitive Domain: Knowledge

Answer Location: The Human Services Leader: A Snapshot
Question Type: TF

 

  1. Human services leaders rarely seek to consider the values of different community populations.
  2. True

*b. False

Learning Objective: 1-2

Cognitive Domain: Knowledge

Answer Location: The Human Services Leader: A Snapshot
Question Type: TF

 

  1. Reflection is a method that well-known authors of leadership development programs use to help leaders assess their values and credibility.

*a. True

  1. False

Learning Objective: 1-4

Cognitive Domain: Knowledge

Answer Location: Leadership in the human services and speaking business terminology
Question Type: TF

 

  1. In an everyday context, prescription is what medicines one takes when one is ill. In ths text, prescription is what a leader does to improve his/her skill sets.

*a. True

  1. False

Learning Objective: 1-4

Cognitive Domain:Knowledge

Answer Location: Prescription: Guiding Your Leadership Journey
Question Type: TF

 

  1. To have a client-centered focus as a leader means the leader designs services based on the impact on the agency’s brand and market potential.
  2. True

*b. False

Learning Objective: 1-1

Cognitive Domain: Comprehension

Answer Location: Prescription: Business Vocabulary Translated into Human Services Speak
Question Type: TF

 

  1. A shareholder is a person who holds a monetary investment in an organization and expects a return on the investment.

*a. True

  1. False

Learning Objective: 1-4

Cognitive Domain: Knowledge

Answer Location: Prescription: Business Vocabulary Translated into Human Services Speak
Question Type: TF

 

  1. Stakeholder is a person who has an interest and investment in an organization and expects a return on the investment in the form of “perks,” free tickets, meals, etc.
  2. True

*b. False

Learning Objective:  1-4

Cognitive Domain: Knowledge

Answer Location: Prescription: Business Vocabulary Translated into Human Services Speak
Question Type: TF

 

Short Answer

 

Type: S

  1. Describe two distinct roles of human services leaders that impact the internal work of the organization.

Can include: service provider, planning, budgeting,  supervision, measure goal accomplishment,  educatior, team leader, recruit and retain employees.

Learning Objective: 1-1

Cognitive Domain: Comprehension

Answer Location: Diagnosis: Leadership Skill Sets Needed in the Human Services Profession

Question Type: SA

 

Type: S

  1. Describe two distinct roles of human services leaders that impact the external work of the organization.

Can include: brand development, community collaborator, fund development, convener, network, assess community needs, advocate, recruit board menbers.

Learning Objective: 1-1

Cognitive Domain: Comprehension

Answer Location: Diagnosis: Leadership Skill Sets Needed in the Human Services Profession
Question Type: SA

 

Type: S

  1. Describe how a leader is different than a manager

Managers are engaged in the day-to-day operations, maintains quality and keeps a steady course. Leaders are engaged in charting a course for a new direction; engage others in the decision-making, seeks information to make decisions about new projects, programs, services.

Learning Objective:  1-3

Cognitive Domain: Comprehension

Answer Location: Reflection: Speaking a New Language
Question Type: SA

 

Type: S

  1. When human services leaders work at the micro level, what types of clients do they serve?
  2. Individuals and families

Learning Objective:  1-1

Cognitive Domain: Comprehension

Answer Location: Diagnosis: Leadership Skill Sets Needed in the Human Services Profession

Question Type: SA

 

Type: S

  1. When human services leaders work at the macro level, what types of clients do they serve?
  2. communities and organizations.

Learning Objective: 1-1

Cognitive Domain:Comprehension

Answer Location: Diagnosis: Leadership Skill Sets Needed in the Human Services Profession

Question Type: SA

 

Essay

 

Type: E

  1. Using the list of qualities for each candidate described below, select and defend your choice of the ideal leader you would hire to be the CEO of a human services organization.
  2. Former teacher with skills in presentation, curriculum development, pre-assessment and outcome measures, teamwork, and supportive of a student/client-centered environment.
  3. Former restaurant owner with skills in meeting budgets, training, standards, leadership development, and meeting customer needs.
  4. Former business CEO with skills in strategic planning, succession planning, financial planning, supervision, and visionary leadership.
  5. Former community health clinic CEO with skills in collaboration, budgeting, community networking, individual well-being, and grant writing.
  6. Student is expected to select a candidate and translate the identified skill sets to the work of a human services organization leader. Students should draw on the various professional organizations’ recommendations for improvements in professional preparation. Any of the professional choices could be defended as an excellent CEO candidate if the skills are translated by the student.

Learning Objective:  1-1

Cognitive Domain: Application and Analysis

Answer Location: Diagnosis: Leadership Skill Sets Needed in the Human Services profession

Question Type: ESS

 

Type: E

  1. Write a short (4 to 6 sentences) case study about a human services organization using the following “busness” terms: mission, competitor, brand, product, goals, client/customer.
  2. Student will compose a short descriptive human services case study correctly using all the terms noted.

Learning Objective: 1-3

Cognitive Domain: application

Answer Location: Prescription: Business Vocabulary Translated into Human Services Speak
Question Type: ESS

 

Type: E

  1. Compare the recommendations of the studies conducted by the Scottish social work professionals and the Center for Creative Leadership Studies on the needs of leaders and human service organizations in the coming century. Are there common themes? Explain.
  2. Students should include the recommendations for succession planning, flexibility in meeting community/client needs in a changing economy, leadership training for all levels of employees, accountability, and strategic planning.

Learning Objective: 1-1

Cognitive Domain:Analysis

Answer Location: Diagnosis: Leadership Skill Sets Needed in the Human Services Profession
Question Type: ESS

 

Test Bank

 

Chapter 2: Theories of Leadership and Management: Building a Philosophy of Leadership

 

 

Multiple Choice

 

  1. This is a leadership theory of kings, emperors, and other born-leaders.
  2. Hybrid theory
  3. Relationship-focused theory
  4. Trait theory

*d. Great-man theory

Learning Objective: 2-1

Cognitive Domain: Knowledge

Answer Location: Diagnosis: The practice of building a philosophy of leadership
Question Type: MC

 

  1. This is a leadership theory centered on personality or personal characteristics and determined by heredity.
  2. Hybrid theory
  3. Relationship-focused focused

*c. Trait theory

  1. Great-man theory

Learning Objective:  2-1

Cognitive Domain: Knowledge

Answer Location: Diagnosis: The practice of building a philosophy of leadership
Question Type: MC

 

  1. In this theory, the leader’s focus is on the people who make up the team/organization.
  2. Hybrid theroy

*b. Relationship-focused theory

  1. Trait theory
  2. Great-Man theory

Learning Objective: 2-1

Cognitive Domain: Knowledge

Answer Location: Diagnosis: The practice of building a philosophy of leadership
Question Type: MC

 

  1. This is a classification of leadership theories focused solely on the leader’s actions and characteristics.
  2. Skill theory
  3. Task-focused theory

*c. Leader-centered theory

  1. Hybrid theory

Learning Objective: 2-1

Cognitive Domain: Knowledge

Answer Location: Diagnosis: The practice of building a philosophy of leadership
Question Type: MC

 

  1. In this theory, the leader’s focus in on the job to be done.
  2. Skill theory

*b. Task-focused theory

  1. Leader-centered theory
  2. Hybrid theory

Learning Objective: 2-1

Cognitive Domain: Knowledge

Answer Location: Diagnosis: The practice of building a philosophy of leadership
Question Type: MC

 

  1. Building a philosophy of leadership begins by understanding your _______ and asking yourself key questions about how those ________ influence how you work with others.

*a. personal values, personal values

  1. personal behaviors, strategic objectives
  2. long-term goals, family traits
  3. leadership style, leadership skills

Learning Objective: 2-3

Cognitive Domain: Comprehension

Answer Location: Diagnosis: The practice of building a philosophy of leadership
Question Type: MC

 

  1. In what theory does a future leader choose to be led as an equal?
  2. Transformational leadership
  3. Servant leadership
  4. Authentic leadership

*d.  Followership

Learning Objective:  2-2

Cognitive Domain: Comprehension

Answer Location: Diagnosis: The practice of building a philosophy of leadership
Question Type: MC

 

  1. In what theory of leadership are strong ideals and leading by core values important?
  2. Transformation leadership
  3. Servant leadership

*c. Authentic leadership

  1. Followership

Learning Objective: 2-2

Cognitive Domain: Comprehension

Answer Location: Diagnosis: The practice of building a philosophy of leadership
Question Type: MC

 

  1. Your _______ captures who you are, the values you live by, and the expectations you have of yourself and others.
  2. leadership resume

*b.  leadership philosophy

  1. leadership bylaws
  2. transformational theory

Learning Objective:  2-3

Cognitive Domain: Knowledge

Answer Location: Prescription: Your leadership philosophy
Question Type: MC

 

  1. ________ leaders practice negative leadership through charm and manipulation which leads to the mistreatment and devastation of their followers.
  2. Political
  3. Great-Man
  4. Hybrid
  5. Toxic

Learning Objective: 2-2

Cognitive Domain: Knowledge

Answer Location: Diagnosis: The practice of building a philosophy of leadership
Question Type: MC

 

True/False

  1. The case management process in the human services profession is an example of a quality management method.

*a. True

  1. False

Learning Objective: 2-2

Cognitive Domain: Comprehension

Answer Location: Management theories and their application
Question Type: TF

 

  1. The newest theory of leadership is Great-man theory.
  2. True

*b. False

Learning Objective:  2-1

Cognitive Domain: Knowledge

Answer Location: Diagnosis: The practice of building a philosophy of leadership
Question Type: TF

 

  1. Management theories evolved as methods to enhance achieving product quality and standards.

*a. True

  1. False

Learning Objective: 2-1

Cognitive Domain: Comprehension

Answer Location: Management theories and their application
Question Type: TF

 

  1. Leadership is one of social science’s least examined phenomena.
  2. True

*b. False

Learning Objective: 2-1

Cognitive Domain: Knowledge

Answer Location: Reflection: the complex dynamics of leading
Question Type: TF

 

  1. After WWII, leadership research dropped off as countries had fewer needs for military leaders.
  2. True

*b. False

Learning Objective: 2-1

Cognitive Domain: Comprehension

Answer Location: Reflection: The complex dynamics of leading
Question Type: TF

 

  1. Contingency theory does not subscribe to the theory of perfection in leaders, but instead seeks a consciousness of the leader and followers and an analysis of the situation.

*a. True

  1. False

Learning Objective: 2-1

Cognitive Domain: Comprehension

Answer Location: Diagnosis: The practice of building a philosophy of leadership
Question Type: TF

 

  1. Hybrid theories have nothing to do with leadership, only the efficiency of organizations.
  2. True

*b. False

Learning Objective: 2-1

Cognitive Domain: Knowledge

Answer Location: Diagnosis: The practice of building a philosophy of leadership
Question Type: TF

 

  1. Defining an organization’s objectives and aligning goals with organizational objectives are two stages of management by objectives.

*a. True

  1. False

Learning Objective: 2-2

Cognitive Domain: Comprehension

Answer Location: Management Theories
Question Type: TF

 

  1. No one leadership theory is a fit for all situations.

*a. True

  1. False

Learning Objective: 2-3

Cognitive Domain: Comprehension

Answer Location: Diagnosis: The practice of building a philosophy of leadership
Question Type: TF

 

  1. In path goal theory, employees seek less autonomy in less difficult tasks.
  2. True

*b. False

Learning Objective: 2-2

Cognitive Domain: Comprehension

Answer Location: Diagnosis: The practice of building a philosophy of leadership
Question Type: TF

 

Short Answer

 

Type: S

  1. What is the key take-away of trait theory?
  2. Leader-centered; seeks perfect set of traits and perfect hero.Learning Objective: 2-2

Cognitive Domain: Analysis

Answer Location: Diagnosis: The practice of building a philosophy of leadership
Question Type: SA

 

Type: S

  1. What is the key take-away of behavioral theory?
  2. Leader-centered; seeks to understand self and others through lens of preference for tasks vs relationships

Learning Objective: 2-2

Cognitive Domain: Analysis

Answer Location: Diagnosis: The practice of building a philosophy of leadership
Question Type: SA

 

Type: S

  1. What is the key take-away of relational theory?
  2. Other-centered; seeking to build teams and trust

Learning Objective: 2-2

Cognitive Domain: Analysis

Answer Location: Diagnosis: The practice of building a philosophy of leadership
Question Type: SA

 

Type: S

  1. Give an example and explain a newer leadership theory.
  2. Choose either: servant leadership, followership theory, authentic leadership theory, multicultural leadership theory.

Learning Objective: 2-1

Cognitive Domain: Comprehension

Answer Location: Diagnosis: The practice of building a philosophy of leadership
Question Type: SA

 

Type: S

  1. Explain what caused the early theories of leadership to be biased.
  2. The related research was built on current workforce of almost all white males.

Learning Objective: 2-1

Cognitive Domain: Comprehension

Answer Location: Diagnosis: the practice of building a philosophy of leadership
Question Type: SA

 

Essay

 

Type: E

  1. Write your philosophy of leadership developed in Chapter 2.

 

Now picture yourself in a job interview for a leadership position in the human services sector.

Describe how your philosophy of leadership makes you the best candidate for the job.

*a.  Response should capture at least three theories of leadership or management in the text.

Instructor should have a sense of the student’s values and feel persuaded by the philosophy and rationale.

Learning Objective:  2-3

Cognitive Domain: Analysis

Answer Location: Prescription your leadership philosophy
Question Type: ESS

 

Type: E

  1. Explain how the focus of the leader as a perfect hero transitions from the early leadership theories to the more current theories.
  2. Response must cover changes in seeking a rigid perfect person with specific traits and attributes to an imperfect person who makes choices, has flexible skill sets, learns, and involves and empowers others to join in leading.

Learning Objective: 2-2

Cognitive Domain: Analysis

Answer Location: Reflection: the complex dynamics of leading
Question Type: ESS

 

Type: E

  1. Given your philosophy of leadership, which of Larsen and LaFasto’s eight characteristics of successful teams is most important to you?
  2. Student can name one of the eight characteristics and relate it to his/her philosophy of leadership.

Learning Objective: 2-3

Cognitive Domain: Application

Answer Location: Prescription: Your leadership philosophy
Question Type: ESS

 

 

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